Acceptance of These Terms

These Terms of Use govern your access to and use of the TrueNorth Behavioral Health website. By using this website, you agree to them.

If you do not agree, please do not use the site. Your continued use of the website after an update means you accept the revised terms.

These terms should be read together with our Privacy Policy.

Medical Disclaimer

The content on this website is general educational information about behavioral health and about TrueNorth’s outpatient programs. It is not medical advice, a diagnosis, a treatment recommendation, or a substitute for care from a qualified professional who knows your situation.

Reading this website, contacting TrueNorth, or requesting information does not create a provider-patient relationship. A treatment relationship begins only through TrueNorth’s admissions and clinical assessment process, and admission and level-of-care decisions are based on individualized clinical assessment.

Never disregard professional advice, or delay seeking it, because of something you have read here.

This Website Is Not for Emergencies

TrueNorth Behavioral Health is an outpatient treatment provider and is not an emergency response service. This website is not monitored for emergencies.

If you or someone else is experiencing an immediate medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a suicidal, mental health, or substance use crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

No Guarantee of Outcomes

Behavioral health treatment is individual. Responses differ from person to person and depend on factors no provider controls.

Nothing on this website is a promise, guarantee or warranty of any particular clinical result, recovery, timeline, insurance coverage, authorization or admission decision.

Intellectual Property and Trademarks

The content of this website — including text, design, layout, graphics, photographs, icons and the arrangement of all of it — is owned by TrueNorth Behavioral Health or used with permission, and is protected by copyright and other laws.

The TrueNorth Behavioral Health name, logo and related marks are the property of TrueNorth. They may not be used without prior written permission.

You may view this website, and print or download individual pages, for your own personal, non-commercial reference. You may not otherwise copy, republish, distribute, modify, frame or scrape the site or its content without written permission.

Acceptable Use

When using this website, you agree not to:

use it for any unlawful purpose, or in a way that infringes the rights of others
attempt to gain unauthorized access to the site, its hosting infrastructure or any connected system
interfere with the operation, availability or security of the site
use automated tools to scrape, harvest or overload the site
introduce malicious code, or probe the site for vulnerabilities

Third-Party Links

This website may link to websites and resources operated by others, such as public crisis resources. TrueNorth does not control those websites and is not responsible for their content, accuracy, availability, security or practices.

A link is provided for convenience and is not an endorsement. Your use of any third-party website is at your own risk.

Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, TrueNorth disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

TrueNorth does not warrant that the website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the content is complete, current or accurate at any given moment.

Limitation of Liability

To the fullest extent permitted by law, TrueNorth Behavioral Health and its owners, officers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, revenue, profits or goodwill, arising out of or relating to your use of, or inability to use, this website.

This limitation applies regardless of the legal theory on which a claim is based. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify, defend and hold harmless TrueNorth Behavioral Health and its owners, officers, employees, contractors and agents from any claims, damages, losses, liabilities, costs and expenses, including reasonable attorneys’ fees, arising out of or related to your use of this website, your violation of these terms, or your violation of any law or third-party right.

Governing Law

These Terms of Use, and any dispute arising out of or relating to them or to this website, are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.

This website is operated from Texas. If you access it from elsewhere, you are responsible for complying with your own local laws.

Changes to These Terms

TrueNorth may revise these terms as the website develops or as legal requirements change. The current version will always appear on this page.

An effective date will be added when the final, reviewed version of these terms is published.

How to Contact TrueNorth

Questions about these Terms of Use can be directed to TrueNorth using the ways to reach us listed on our contact page.

TrueNorth Behavioral Health is located in Irving, Texas and serves Irving, Las Colinas and the greater Dallas–Fort Worth area.

Please do not send protected health information through this website.