Frequently Asked Questions

Both are structured outpatient programs, and the main difference is intensity. A Partial Hospitalization Program (PHP) is the more structured of the two and involves more programming each week. An Intensive Outpatient Program (IOP) provides meaningful structure at a lower intensity.

PHP may be appropriate when someone needs significant therapeutic support but can safely receive treatment without 24-hour inpatient hospitalization. IOP may be appropriate as a step down from PHP or inpatient treatment, or as a step up when traditional weekly therapy is no longer providing enough support.

Both levels of care at TrueNorth are outpatient, which means you return home outside of program hours. Admission and level-of-care decisions are based on individualized clinical assessment.

TrueNorth Behavioral Health provides outpatient PHP and IOP treatment for adults. We do not provide services for children or adolescents.

Our programming is designed for adults who need more support than traditional weekly outpatient therapy but who may not require inpatient hospitalization. That may include people experiencing depression, anxiety, trauma-related symptoms, mood concerns, alcohol or substance use, significant life stress, or co-occurring mental health and substance use conditions.

We are located in Irving, Texas, and serve Irving, Las Colinas and the greater Dallas–Fort Worth area. Because treatment is outpatient, many patients continue living at home and remain connected to their families, careers and communities.

You do not have to work that out on your own. A qualified professional completes an assessment to better understand your symptoms, history, current circumstances, safety needs and treatment goals.

From there, our team discusses whether PHP, IOP, traditional outpatient care or another level of treatment may be clinically appropriate. If another level of care would serve you better, we will discuss available options whenever possible.

Level-of-care decisions are based on individualized clinical assessment, and they can be revisited as your needs change during treatment.

No. TrueNorth is an outpatient provider. We offer Partial Hospitalization and Intensive Outpatient programming for adults, and we do not provide detoxification, inpatient hospitalization, residential treatment or 24-hour care.

If an assessment suggests that a different level of care may be clinically appropriate first, our admissions team can help identify an appropriate level of care and discuss available options whenever possible.

TrueNorth is also not an emergency response service. If you or someone else needs help right now, please use the crisis information shown further down this page.

Bring a photo ID, your insurance card if you plan to use benefits, and a current list of your medications, including doses and the providers who prescribe them.

It also helps to bring contact information for any providers you would like your treatment team to coordinate with, and something to take notes in. Dress comfortably and bring anything you need to stay comfortable through a program day.

Your admissions contact will confirm what to bring and review program guidelines with you beforehand, so nothing is left to guesswork on your first day.

Privacy is a core part of behavioral healthcare. Your health information is handled in accordance with federal and state privacy laws, including HIPAA, and information is generally shared outside your care team only with your written authorization.

Limited exceptions exist, such as circumstances involving immediate safety or disclosures otherwise required by law. Treatment for substance use may carry additional federal confidentiality protections.

You will receive privacy information as part of the admission process, and your team can answer questions about how your information is used. This page offers general information only and is not legal advice.

Often, yes. Outpatient programming is designed to provide intensive support while allowing many patients to continue living at home and maintaining important responsibilities at work or school.

IOP generally involves less weekly programming than PHP, which is one reason it is frequently used as a step down or when someone is balancing treatment with other obligations. Clinical need still comes first: recommendations are based first on your clinical needs and your safety.

If you expect to need time away from work or school, tell the admissions team early. With your authorization, your team may be able to coordinate with the people who need to be involved.