About This Policy

This Privacy Policy explains how TrueNorth Behavioral Health (“TrueNorth”, “we”, “us”) handles information in connection with this website. It applies to this website only.

It does not apply to information collected in the course of treatment, or to any portal, application or third-party service that may be added later. Information about your care is governed by the separate notice described below.

By using this website, you acknowledge that you have read this policy.

This Website Is Not a Patient Portal

This website provides general information about TrueNorth’s outpatient programs in Irving, Texas. It is not a patient portal, not a medical record system, and not a secure channel for protected health information.

Please do not send protected health information through this website. That includes clinical history, diagnoses, symptoms, medication lists, treatment records, insurance identification numbers and similar sensitive details. Use the telephone instead.

TrueNorth’s Notice of Privacy Practices describes how protected health information is used and disclosed and the rights that apply to it. That notice is provided separately at the time of service, and it — not this website policy — governs protected health information.

Nothing in this policy states or implies that this website is a HIPAA-covered system, or that information sent to or from it carries the safeguards that apply to clinical records.

Information Collected Automatically

Like most websites, this site is delivered by a web hosting provider that keeps standard server logs. Those logs may record:

This information is generated automatically by the hosting infrastructure. It is used to keep the site available, to troubleshoot problems and to protect against abuse. It is not used to build a profile of you.

the internet protocol (IP) address of the device making the request
the date and time of the request
the pages, images or files requested
the referring page, when your browser sends one
basic browser, device and operating system information

Cookies, Analytics and Third-Party Scripts

This website does not currently use cookies for tracking. It does not run analytics software. It does not carry advertising or conversion pixels. It does not embed third-party scripts, third-party fonts, social media widgets, chat widgets, session recording or maps.

This website also does not collect personal information through online forms, because no forms are currently active on the site. There is nowhere here for you to submit a name, a telephone number or any other detail about yourself.

If that changes — for example, if a contact form, a benefits verification tool or an analytics service is added later — this policy will be updated before or at the time the change takes effect.

Information Collected When You Contact TrueNorth

If you reach TrueNorth by telephone, our team will collect the information needed to answer your question, describe our programs, verify behavioral health benefits when you ask us to, or arrange a clinical assessment. What is collected depends on what you are asking for.

Information you share in a call is handled under TrueNorth’s own privacy and confidentiality practices rather than under this website policy. Once that information relates to your care, it is treated as protected health information under the Notice of Privacy Practices described above.

How Information Is Used

Information described in this policy may be used to:

operate, maintain, secure and improve this website
respond to questions and requests for information
provide information about programs, admissions and benefits verification
meet legal, regulatory and professional obligations
protect the rights, safety and property of TrueNorth, our patients and others

How Information Is Shared

TrueNorth does not sell information. We do not rent or trade it for marketing purposes.

Information may be shared with service providers who host this website or otherwise support its operation, and then only to the extent those providers need it to perform that work on our behalf.

Information may also be disclosed where the law requires or permits it — for example, in response to a subpoena, court order or lawful request from a government or regulatory authority, or where disclosure is necessary to protect health or safety or to defend legal claims.

Data Security

TrueNorth uses reasonable administrative and technical measures intended to protect information within its control, including serving this website over an encrypted connection.

No website and no method of electronic transmission can be guaranteed to be completely secure, and no such guarantee is made here.

Links to Third-Party Websites

This website may link to websites operated by others, such as public crisis resources. Those websites are not controlled by TrueNorth, and TrueNorth is not responsible for their content, their security or their privacy practices.

A link is not an endorsement. Read the privacy policy of any website you visit.

Children’s Privacy

TrueNorth’s programs serve adults aged 18 and over. This website is directed to adults, and TrueNorth does not knowingly collect information from children through it.

If you believe a child has provided information to us through this website, please contact us.

Your Choices

You can read every page of this website without providing personal information, because no forms are active and no tracking technologies are in use.

Most browsers allow you to block or delete cookies. Because this site does not set tracking cookies or run analytics, those settings will not change how it behaves.

When you call TrueNorth, you decide what to share. If you would rather not answer a question, you can say so.

Changes to This Policy

This policy may be updated as the website develops or as legal requirements change. The current version will always appear on this page.

An effective date will be added when the final, reviewed version of this policy is published.

How to Contact TrueNorth About Privacy

Questions about this policy can be directed to TrueNorth using the ways to reach us listed on our contact page.

TrueNorth Behavioral Health is located in Irving, Texas and serves Irving, Las Colinas and the greater Dallas–Fort Worth area.

Please do not include protected health information when you get in touch about a privacy question.