Presenting Concerns
A short description of current symptoms, how long they have been present, and how they are affecting work, relationships and daily functioning.
For Professionals
Refer a Patient
Our admissions team works alongside referring providers so that moving a patient to a more structured level of outpatient care stays straightforward.
How It Works
Starting a Referral
You do not need to determine a level of care before you reach out.
Referrals may come from psychiatrists, therapists and counselors, primary care physicians, hospital and emergency department staff, addiction medicine providers, employee assistance professionals and other appropriate community partners. Contact our admissions team to describe what you are seeing, and we can talk through whether a partial hospitalization or intensive outpatient program may be a reasonable next step for your patient.
You are welcome to reach out first, or to give your patient our information and let them make the first call. Either way, letting us know that a referral is coming helps our team connect the conversation to you so your patient does not have to repeat their story more often than necessary.
A referral is a starting point rather than a placement. Admission and level-of-care decisions are based on individualized clinical assessment, and we will tell you plainly when we believe a different level of care would serve your patient better.
Before the First Call
Clinical Information That Helps
Nothing is required at the point of referral. When it is available and appropriately authorized, the background below may make the first conversation more useful.
Current Level of Care
What treatment is in place now — for example weekly therapy, psychiatric care, or a recent inpatient, residential or detoxification episode.
Safety Considerations
Any current risk or safety concerns. These inform both the assessment and whether outpatient treatment is clinically appropriate.
Medications
A current medication list, including psychiatric medications and any recent changes.
Prior Treatment
Earlier episodes of care, what your patient found helpful, and what did not work well.
Insurance Information
Whether your patient expects to use commercial insurance or private pay, so available benefits can be verified before admission.
After You Refer
What Happens After a Referral Is Received
Timeframes vary with each patient's circumstances, availability and benefit requirements.
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Admissions Contact
Our admissions team follows up with your patient to answer questions, explain what PHP and IOP involve, and arrange a clinical assessment.
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Insurance Verification
For patients planning to use commercial insurance, our team can verify available behavioral health benefits and explain information provided by the insurer regarding coverage. Verification of benefits does not guarantee payment or authorization.
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Clinical Assessment
A qualified professional completes an assessment covering symptoms, history, current circumstances, safety needs and treatment goals.
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Level-of-Care Recommendation
Based on that assessment, we determine whether TrueNorth's PHP, IOP or other available services are clinically appropriate. If another level of care is more appropriate, we will discuss available options whenever possible.
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Admission and Coordination
When admission is appropriate and authorization and financial requirements have been addressed, our team helps your patient prepare for the first day.
Staying Informed
Communication With Referring Providers
With appropriate written patient authorization in place, TrueNorth can confirm that your patient made contact, share the level-of-care recommendation, provide clinically relevant updates during treatment, and coordinate planning for the transition out of the program.
Without that authorization we are not able to confirm whether someone has contacted us, release records, or discuss any part of their care. Raising the referral with your patient in advance, so an authorization can be completed early, is usually the simplest way to keep communication open.
Discharge Planning
Continuity of Care at Discharge
Our role is often to provide a temporary increase in structure and stabilization, then to support a return to continuing care rather than to replace the relationships your patient already has.
Discharge planning begins during treatment rather than at the end of it. When clinically appropriate and authorized, that may include a summary of the work completed, recommendations for ongoing treatment, and coordination of the step down from PHP to IOP or from IOP to traditional outpatient care.
If your patient does not have an established outpatient provider, our team can discuss options for continuing care in the community.
Submit a Referral
A secure online referral form is on the way. Until it is available, please contact our admissions team to begin a referral.
Please do not use this form for emergencies. If you are experiencing a medical or psychiatric emergency, call 911, or call or text 988 to reach the 988 Suicide & Crisis Lifeline.
Completed forms can be emailed to info@truenorthbhc.com
Referrals
Have a Patient in Mind?
Our admissions team can talk through the referral with you and explain what to expect next.
Our Location
Irving, TX
1333 Corporate Drive, Ste. 318, Irving, TX 75038Conveniently serving the greater Dallas–Fort Worth area.