In-network
Your insurer has a contract with the provider. Care from an in-network provider is usually covered at your plan's better rate.
Admissions & Insurance
Insurance Verification
Before you decide anything, you can find out what your plan says. Our admissions team will check your outpatient behavioral health benefits and explain what we are told, at no cost and with no obligation.
The Basics
What Benefit Verification Is
Benefit verification is a conversation between our admissions team and your insurance company. We ask your insurer what your plan says about outpatient behavioral health care, including Partial Hospitalization and Intensive Outpatient programming, and then we explain the answer to you in plain language.
It is complimentary. Asking us to check your benefits does not enroll you in a program, does not commit you to treatment, and does not obligate you in any way. You are welcome to ask us to verify benefits while you are still deciding whether outpatient treatment is the right step at all.
It is also not a bill, a quote, or a promise. What your insurer tells us describes how your plan is written on the day we call. What you are ultimately responsible for depends on the care you actually receive, whether your plan authorizes that care, and the terms in effect at the time.
Getting Ready
What Our Admissions Team Will Ask You For
Only a few details are needed, and we gather them with you rather than asking you to send them.
When you speak with admissions, it helps to have your insurance card nearby. Our team will usually ask for:
- The name of your health plan, as it appears on the card
- The member or subscriber identification number printed on the card
- The date of birth of the adult seeking treatment, and of the policyholder if that is a different person
- A general description of what has been happening and the kind of support you are looking for
That is the whole list. We ask for it on the phone, with you, so that you can ask questions as we go and stop at any point.
Plain Language
Understanding the Words Your Plan Uses
These terms decide most of what people end up paying, and they are rarely explained well.
Out-of-network
No such contract exists. Some plans still cover out-of-network care at a lower rate, and some cover very little. Your plan decides.
Deductible
The amount you pay for covered care during a plan year before your insurer begins paying its share.
Co-insurance
After the deductible, the share of the cost that stays with you. Your plan pays one portion of a covered service and leaves the rest to you; the split is set by your plan.
Out-of-pocket maximum
The most you can be asked to pay for covered care in a plan year. Once it is reached, your plan generally covers eligible costs for the rest of that year.
Prior authorization
Approval your insurer requires before it will cover a level of care such as PHP or IOP. Plans may also review continued care while treatment is under way.
Medical necessity
Your insurer's standard for whether a level of care is clinically justified. Your plan makes that determination using clinical information.
Two plans that look alike on paper can work out very differently once a deductible, network status and authorization requirements are applied. That is why we verify each person's benefits individually rather than describing coverage in general terms.
Paying for Treatment
Commercial Insurance & Private Pay
TrueNorth is designed to serve commercially insured and private-pay patients.
Accepted insurance plans will be listed as payer contracts become effective.
Because coverage differs by plan, deductible, network status, medical necessity, authorization requirements and other factors, we encourage prospective patients to allow our team to verify their individual benefits.
If you would rather not use insurance, or your plan turns out not to be one we can bill, our admissions team can explain private-pay options so that you can weigh them alongside everything else.
Verify Your Benefits
Online form coming soon — this panel is a preview and cannot be filled in. Until it is ready, our admissions team can check your benefits with you directly; start from the contact page and we will reach out.
Please do not use this form for emergencies. If you are experiencing a medical or psychiatric emergency, call 911, or call or text 988 to reach the 988 Suicide & Crisis Lifeline.
Keep Reading
Where to Go From Here
Admissions
Admissions & Insurance
The five steps from your first contact to your first day.
Read more AdmissionsWhat to Expect
Your first conversation, the assessment, and what the first day may look like.
Read more For ProfessionalsRefer a Patient
Information for providers and referral partners across Dallas–Fort Worth.
Read more
Take the Next Step
Let Us Do the Calling
Verifying your benefits takes one conversation and commits you to nothing at all.
Our Location
Irving, TX
1333 Corporate Drive, Ste. 318, Irving, TX 75038Conveniently serving the greater Dallas–Fort Worth area.